DELIVERIES AND COLLECTIONS
UK STANDARD DELIVERY
For smaller items the cost for standard delivery is £6.50 per order. Please allow 3 to 5 days for in-stock goods to arrive. Though it does usually take less than that.
For larger items such as most pieces of furniture and lighting the standard charge is £20.00. The Notre Monde Nest Coffee tables are available for delivery in the UK only and cost is £40 due to the weight and size. Some items may have a slightly longer delivery time. If an item is out of stock we will contact you immediately to advise.
Deliveries are made from 7am until 7pm and may require a signature. Anything ordered on a Friday afternoon, during the weekend, or on a Bank Holiday will be processed the following working day.
Please note: DECORUM does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage neighbour etc) we can not accept responsibility if you fail to receive your parcel.
Should you require your goods a lot earlier than stated please email or call me and I will do my best to accommodate. You may contact me on 07776237653 or email at email@example.com.
For small items our delivery charges vary per country. However for larger items please email us and we will get a quote for you.
COLLECT FROM OUR SHOP IN BOXPARK, SHOREDITCH
Should you be lucky enough to live in or near Shoreditch or are passing through and would like to buy online and collect from our shop in Boxpark, simply click 'collect in store' in the drop down options box, and if everything is in stock we will have them ready and waiting for you on the same day. For any reason the items are out of stock or on a slightly longer lead time we will notify you immediately.
We understand that sometimes the products you receive may not be suitable. So for any reason you may have, we are happy to accept returns and offer you an alternative or a full refund (however the cost for the postage will be down to yourselves) Just return it within 7 days for furniture and 14 days for all other items in their original packaging, no quibbles.
We take great care in making sure your items arrive to you in perfect condition, however in the rare occasion the product arrives to you damaged, please notify us by email firstname.lastname@example.org within 24 hours of your delivery together with images and we will arrange for a replacement to be sent to you if the item is in stock or a full refund. We will assess the damaged items for customer abuse. If this is the case we may offer a partial refund or none at all. We will not accept returns if the item is used, unless found to be faulty.
VAT No: 204 2689 23
Reg No: 9387014