RETURNS

Changed your mind?
We understand that sometimes the products you receive may not be suitable. So for any reason you may have, we are happy to accept returns as long as the product is in perfect condition. Postage will be down to yourselves. We can offer you a gift card, replacement or refund (less delivery cost) if the item is returned within 14 days of purchase. After that then we are happy to issue a gift card or an exchange within 28 days of purchase. 
The goods should be packaged really well and in perfect condition when they arrive back to us. Any breakages will be deducted from the refund. 
*LARGER FURNITURE ITEMS THAT ARE TO BE ORDERED FROM SUPPLIERS WILL BE SUBJECT TO 10% RESTOCKING CHARGE SHOULD YOU CHANGE YOUR MIND AFTER 7 DAYS OF PLACING YOUR ORDER.
Damages
We take great care in making sure your items arrive to you in perfect condition, however in the rare occasion the product arrives to you damaged, please notify us by email info@decorum-shop.co.uk within 24 hours of your delivery together with images of the broken items and packaging and we will arrange for a replacement to be sent to you if the item is in stock or a full refund. We will assess the damaged items for customer abuse. If this is the case we may offer a partial refund or none at all. We will not accept returns if the item is used,
unless found to be faulty. 
Returns delivery address:
Decorum
67 Westow Hill, London SE19 1TS
VAT No: 204 2689 23 
Reg No: 9387014